At Shop Daily Needs, customer satisfaction is our priority. We strive to provide you with quality products and seamless service, but we understand that there may be situations where a return, refund, or exchange is necessary. This policy outlines all details to guide you through the process.

1. Return Policy Overview

We offer hassle-free returns to ensure your shopping experience remains stress-free. Whether it’s a sizing issue, a damaged product, or simply a change of mind (subject to eligibility), we are here to help.

2. Conditions for Returns

To qualify for a return, the following criteria must be met:

• The item must be in its original condition, unused, and with all original tags, labels, and packaging intact.
• Return requests must be initiated within [specify timeframe, e.g., 7-30 days] of receiving the product.
• Items purchased as part of a sale or promotion are eligible for returns unless stated otherwise.

3. Items Ineligible for Returns

Certain items are non-returnable due to their nature or health regulations, including:

• Perishable goods such as food, beverages, or plants.
• Opened or partially used personal care and hygiene products, including cosmetics and grooming items.
• Customized or personalized items.
• Gift cards, e-vouchers, and downloadable digital content.

4. Step-by-Step Return Process

To initiate a return, follow these steps:

1. Contact Customer Support: Reach out to us via email (contact@shopdailyneeds.com) or phone (+01 (253) 446-0183) with your order details.
2. Submit Proof: Provide necessary details, such as your order ID, photos of the product, and a brief description of the reason for the return.
3. Receive Return Authorization: Await confirmation and instructions, including the return address and any shipping guidelines.
4. Ship the Product: Package the item securely and send it using a trackable courier service. Be sure to retain your tracking number for reference.

5. Refund Guidelines

Once the returned item is received and inspected, the refund process will be initiated:

• Refunds will be credited to the original payment method within [specify timeframe, e.g., 5-10 business days].
• If the original payment method is unavailable, store credits or alternative options may be offered.
• Shipping fees and handling charges are non-refundable, except in cases of product defects or incorrect items received.

6. Replacement and Exchange Policy

If you wish to exchange an item:

• Exchanges are subject to stock availability.
• The new item will only be dispatched after the returned item is received and verified.

In cases of damaged or defective products, replacements will be processed free of charge, and the shipping cost will be covered by us.

7. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or does not match your order:

• Report the issue within [specify timeframe, e.g., 48 hours] of delivery.
• Include clear images or videos of the product and its packaging.
• We will arrange for a replacement, repair, or refund as per your preference.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• Check with your bank or payment provider, as processing times can vary.
• Contact us for assistance, and we will verify the status of your refund.

9. Cancellation Policy

• Orders can be canceled if the request is made before shipment.
• Once shipped, the return process will apply.
• Canceled orders are eligible for a full refund, excluding any transaction fees incurred.

10. Customer Responsibilities

• Ensure proper handling of the product while in your possession to maintain its return eligibility.
• Package returns securely to prevent damage during transit.
• Provide accurate and complete details during the return or refund process to avoid delays.

11. Contact Us for Assistance

For further inquiries or assistance with returns, refunds, or exchanges, feel free to get in touch:
Email: contact@shopdailyneeds.com
Phone: +01 (253) 446-0183
Address: 4423 S Meridian, Puyallup, WA 98373, USA

We are here to help and ensure your shopping experience remains delightful and worry-free!